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Rheumatology patients often deal with chronic pain, insurance frustrations, and long-term treatment plans, which can lead to heightened emotions. As an office manager, you’re on the front lines of handling patient concerns while ensuring a smooth workflow. Here are some of the most common patient challenges in rheumatology practices—and strategies to handle them effectively.

At NORM, we know that kindness has the power to transform workplaces, strengthen teams, and uplift patients navigating chronic illnesses. Since 2021, our Caring Committee has embraced Random Acts of Kindness Week as a special time to spread joy and positivity within our rheumatology practices. This year, from February 11–17, 2025, we invite all NORM members to join us in making a difference—one ...

The beginning of a new year offers a perfect opportunity to reset and optimize the operations of a medical office. Ensuring the smooth running of a healthcare practice—whether small or large—requires regular updates in key areas, including patient records, billing practices, equipment, and staff management. Here’s a checklist to help you get started:

While celebratory, the holiday season is challenging for many, especially those managing autoimmune conditions. Practice managers play a crucial role in educating their staff and patients about the impact of stress on their health and providing actionable solutions to navigate the season effectively.

Running a medical practice entails balancing clinical expertise with adept management, particularly when fostering a positive, inclusive environment. The holiday season, while joyous, can also be a sensitive time, requiring thoughtful consideration to celebrate diversity and ensure everyone feels included.

Learn more about the National Association for Medication Access and Patient Advocacy (NAMAPA) Medication Access Coordinator Training…

Boehringer Ingelheim and GoodRx (Nasdaq: GDRX), the leading prescription savings platform in the U.S., announced today a patient affordability initiative to provide citrate-free Adalimumab-adbm, Boehringer’s biosimilar to Humira® (adalimumab), at a low cash price available exclusively on GoodRx. This program is a significant step in addressing access and affordability in one of the largest ...

Join us for the NORM Annual Conference in Grapevine, Texas, from September 12-14, and download our FAQ to prepare for this year’s conference!

The Buy-and-Bill Reference Guide is a resource tool for HCP offices provided for educational purposes only. Additionally...

GSK has informed us they have lifted the allocation restriction for BENLYSTA 400 mg lyophilized powder in single-dose vial (NDC 49401-102-01). Customers may now order based on patient need.