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Navigating chronic autoimmune diseases is rarely straightforward, and for many patients, the relationship with their rheumatologist is one of the most crucial in their care journey. Yet, it's not uncommon for patients to transfer out of private rheumatology practices. Whether it's due to logistical, personal, or clinical reasons, understanding these factors can help both patients and providers ...

In the complex world of healthcare, getting timely approval for treatments and medications is often an uphill battle. Prior authorizations and appeals can delay access to care, frustrate patients, and strain providers. When it comes to conditions like lupus, where disease activity fluctuates and swift intervention matters, clear and objective evidence is crucial to support coverage requests.

In the realm of rheumatology, office-administered infusions and injections play a critical role in managing a variety of conditions such as rheumatoid arthritis, lupus, and other autoimmune diseases. These treatments are complex, requiring careful administration and monitoring. However, one subject that continues to challenge rheumatology practices is inappropriate downcoding of administration ...

Telehealth has significantly impacted healthcare delivery, especially after its rapid expansion during the COVID-19 pandemic. One of its primary advantages is increased access to care for patients who may face barriers such as distance, lack of transportation, or time constraints. Virtual visits enable patients in rural areas or those with mobility challenges to consult with healthcare providers ...

The federal government passed a continuing resolution (CR) that includes short-term extensions for essential telehealth provisions through September 30, 2025.

In the ever-evolving landscape of healthcare, accurate billing and coding are crucial for ensuring that medical practices are reimbursed appropriately for the services they provide. In rheumatology, a specialty that deals with complex and chronic conditions, the introduction of new billing codes can significantly impact both practice management and patient care. One such code that has garnered ...

Rheumatology patients often deal with chronic pain, insurance frustrations, and long-term treatment plans, which can lead to heightened emotions. As an office manager, you’re on the front lines of handling patient concerns while ensuring a smooth workflow. Here are some of the most common patient challenges in rheumatology practices—and strategies to handle them effectively.

At NORM, we know that kindness has the power to transform workplaces, strengthen teams, and uplift patients navigating chronic illnesses. Since 2021, our Caring Committee has embraced Random Acts of Kindness Week as a special time to spread joy and positivity within our rheumatology practices. This year, from February 11–17, 2025, we invite all NORM members to join us in making a difference—one ...

The beginning of a new year offers a perfect opportunity to reset and optimize the operations of a medical office. Ensuring the smooth running of a healthcare practice—whether small or large—requires regular updates in key areas, including patient records, billing practices, equipment, and staff management. Here’s a checklist to help you get started:

While celebratory, the holiday season is challenging for many, especially those managing autoimmune conditions. Practice managers play a crucial role in educating their staff and patients about the impact of stress on their health and providing actionable solutions to navigate the season effectively.